Finding a solution
Asking the right questions is the first step to confirming the customer need and finding the right solution.
Click through the slides to discover how a solution was determined.
John’s response
Take a look at John’s response to your questions below:
“Well I have regular private school fees due for the kids, as well as repayments on the mortgage that will hopefully only continue for the next five years.
I have contracted money coming in regularly from the maintenance business and the building contracts are locked in for a few years as well. The thing is the varying expenses on things like household items, unexpected school costs and maintenance on the home and car.
I really need to be able to access and manage my money while I am on the move as I work on site most of the time and when I get home I want to spend time with the kids.”

The following week
After your first conversation John expressed interest in getting more information. Another call was scheduled for the following week to further discuss his needs. Before the meeting you set some time aside to read up on retail products via the iSource app that might be useful in John’s circumstances.
John has re-examined his position during the week and restates the essential position on cash flow and ease of access. He also would like to put some extra money away for a ‘rainy day’ to cover unexpected medical costs, schooling milestones for his children or extra house and maintenance expenses.
After further examination and questioning it is revealed that the need to diversify has become more apparent.

The solution
The features of the NetBank Saver, not a GoalSaver account, are better suited to meet his overall short to medium term needs due to a regular cashflow.
Term Deposits may not be suitable for John, as he requires access to his money to pay the mortgage and regular school fees.
A NetBank Saver Account:
- Allows online access with competitive interest rates and no transacting fees
- Provides flexibility to transfer funds instantly to and from his regular CommBank transaction account
- Addresses his mobility needs with funds access via NetBank or the CommBank app.
