Queue Busting Customer needs

Matching Customer Needs

Flex Pay offers customers some great benefits. As with any product, there may be features that trigger customer objections.

From the right, which features would you use to sell as benefits and which do you think may trigger possible objections?

Identify each feature of Flex Pay as a benefit or a possible objection for Raj.

Improving service to his customers

Pay only for the transactions he processes - no monthly rental

Real time access to transaction history and reports

Same day settlement – 5pm AEST or 2pm in Perth (where Raj’s business is)

Flex Pay will not integrate with an EFTPOS facility (or point of sale)

He does not have a compatible Samsung smartphone

Reconciling multiple facilities at different times