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New Business Opportunities

Customer Needs

Meet Michael from CBA and his business customer, Angus. Angus started a mobile ice cream business 6 months ago called ‘Over the MOO’. As an existing CBA business customer, let’s better understand his needs.

Select ‘Start the conversation’.

Do you have an existing payment facility?

No, I don’t. I started my business 6 months ago and I’m cash only, but I now need to accept card payments.

Well Angus, we do have lots of options, but firstly tell me more about your business.

It’s a mobile ice cream van, I have a regular run and I sell at the beach, events and markets on the weekends. My business is going well but you wouldn’t believe how many people don’t carry cash these days.

You’re not wrong; the latest stats tell us that 70% of all transactions are now tap and go payments. A payment facility can be a great way to maximise your opportunities.

Well that sounds good but I can’t justify the monthly fees, especially during winter time.

Well we do have a solution with no monthly rental or administration fees. It’s called Flex Pay and you only pay for the transactions you process, at 1.8% per transaction. Flex Pay is simple; it accepts Visa, Mastercard and digital wallet payments anytime, anywhere in Australia with no additional hardware or dongle required.

That sounds like a good option.

Yes, it’s an ideal solution for a business with low value transactions that offers your customers payment flexibility. What’s your average transaction value?

Ah, it’s around $8; I’m selling ice creams remember.

That’s perfect since Flex Pay accepts tap and go payments under $100.

It sounds like Flex Pay is a possible solution for Angus.

Flex Pay is an innovative solution accepting tap and go payments on a Samsung smartphone.

What, so you take payments on your smartphone?

Correct and we are currently running an exclusive Flex Pay market trial, but I would need to ask you a few more questions to ensure you’re eligible to participate. Firstly, you would need a compatible Samsung smartphone. What sort of phone do you have?

An iPhone 8, could I use this instead?

Unfortunately not, you do require a Samsung, and it needs to be either a GS8, GS8+, Note 8 or 9, GS9 or GS9+ or an S10. Is purchasing a new phone something you would consider?

Well I’m due to upgrade, so yes why not?

That’s great to hear. Now lastly you also need a CBA business transaction account. This is used to credit the funds directly into once you start accepting payments via the app on your phone.

Yeah I already have a business account with the Bank.

If you want to find out more about Flex Pay, visit Google Play and search for CommBank Flex Pay. If it sounds like something you’re interested in, give us a call back and we can start the application process. Simply call merchant direct sales on 1800 730 554.

From the list below, select the benefits of Flex Pay best suited to the needs of Angus’s business. There may be more than one correct answer.

Flex Pay is a fantastic innovation in payments. From the list below, select the eligibility criteria that business customers need to meet to use Flex Pay.