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Flex meets Square

Best Practice

Let’s see how you can communicate this to your customers. In topic 2 you met Jess from CBA and her online business customer, Sarah. Sarah sells sunglasses both online and at the markets. During the following conversation, you’ll see Jess demonstrate what to say when comparing Flex to Square.

Select ‘Start the conversation’.

I’ve heard lots about Square, what’s the difference to Flex Pay?

Well, they’re both mobile payment solutions. Square however does need hardware and it’s a reader that attaches to a smart phone.

You don’t need a specific Samsung smartphone though, do you?

No you don’t, so whilst Flex Pay does requires a Samsung phone, no additional hardware is required. Additional benefits are same day settlement and monthly billing which you don’t get with Square. That’s money in your account faster and for longer so you can better manage your cash flow.

What about fees?

With Flex Pay it’s 1.8% per transaction compared to Square at 1.9%, so they’re similar. The cost of the reader is an additional fee for Square, starting from $59 for the contactless and chip reader.

Does that answer your question?

Yes, it does

Great, so as we discussed, Flex Pay offers you lots of benefits when selling at the market as you only pay for the transactions your process. It also offers your customers flexibility when it comes to making payment and you can even email receipts. For more information visit Google Play and search for CommBank Flex Pay.