





Hi – We’ve been issued with these new EFTPOS mobile devices, and I’m unfamiliar with how to process a sale, can you please walk me through the process?


Absolutely – apart from perhaps noticing that contactless payments are done even faster, Essential Lite Move is very similar to what you’re used to. The main difference in processing a sale is that the Tap & Go zone is located at the back end of the device – rather than on the screen area.
Great – faster is good! So, can we just put one through together while I have you?


Sure – as you probably know the device supports payments for Tap & Go under $100, Tap & Pin over $100.00, Insert & PIN, swipe & sign, as well as digital wallets.
We mostly use Tap & Go in the members stand – amounts are usually under $100.


Ok – so on the device, just enter the amount as usual, and press [OK].
While you’re going through that, can I ask if you have tipping enabled on the device?
Ha! I wish, but no we don’t.


Well, if you do ever want to set that up we can switch it on for you, so just give us a call back if that changes.
Yep – so we tap the card at the back end of the device – right?


That’s correct – so if the payment is Tap & Go, or using a digital wallet than just tap on the contactless symbol at the back end of the device, above the touchscreen.
Ok – yep – got it.


Ok. So if the amount is over $100, the steps are still the same but the device will ask for a PIN once the card has been tapped, and you just press [OK] again.
Too easy – thanks. I got it. But what about refunds?
