





Hi – We’ve been issued with these new EFTPOS mobile devices, and I’m unfamiliar with how to process a sale, can you please walk me through the process?


Absolutely – apart from perhaps noticing that contactless payments are done even faster, Essential Lite Move is very similar to what you’re used to. The main difference in processing a sale is that the Tap & Go zone is located at the back end of the device – rather than on the screen area.
Great – faster is good! So, can we just put one through together while I have you?


Sure – as you probably know the device supports payments for Tap & Go under $100, Tap & Pin over $100.00, Insert & PIN, swipe & sign, as well as digital wallets.
We mostly use Tap & Go in the members stand – amounts are usually under $100.


Ok – so on the device, just enter the amount as usual, and press [OK].
While you’re going through that, can I ask if you have tipping enabled on the device?
No, it's not a requirement at this stage, but we may need it in the future.


Well, if you do ever want to set that up we can switch it on for you, so just give us a call back if that changes.
Yep – so we tap the card at the back end of the device – right?


That’s correct – so if the payment is Tap & Go, or using a digital wallet than just tap on the contactless symbol at the back end of the device, above the touchscreen.
Ok – yep – got it.


Ok. So if the amount is over $100, the steps are still the same but the device will ask for a PIN once the card has been tapped, and you just press [OK] again.
Too easy – thanks. I got it. But what about refunds?
