Exploring
client needs
Ahn tells you that the rental payments made by tenants are not clearly identified and they are finding it difficult to match the payment to the property in their systems.
He also mentions that a lot of the time tenants try and identify the property in the lodgement reference but they run out of space! This adds to the difficulty in reconciling payments.
You’re thinking that CommBank may have transaction reporting to suit Ahn’s needs. In particular, BTRS and DE List reporting may help with this solution.
Click on Ahn to ask him more questions and then click on each question to see his response.