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client needs

Ahn tells you that the rental payments made by tenants are not clearly identified and they are finding it difficult to match the payment to the property in their systems.

He also mentions that a lot of the time tenants try and identify the property in the lodgement reference but they run out of space! This adds to the difficulty in reconciling payments.

You’re thinking that CommBank may have transaction reporting to suit Ahn’s needs. In particular, BTRS and DE List reporting may help with this solution.

Click on Ahn to ask him more questions and then click on each question to see his response.

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We need a more detailed description of the transaction. It would also be great to know why payments have been rejected as well as the payment origin (trace accounts).

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No – until now we have been balancing our bank accounts using the BAI2 statements we downloaded from CommBiz. That type of report would be of great benefit to us.

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It would be great if they could be made available directly through our ERP* at the start of our working day.

*Enterprise Resource Planning

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