0
Skip to content Exit icon

Security tips…

As a Banker, it’s important to know about some of the security risks that could affect your customers. These risks include ‘man in the middle’ and ‘man in the browser’ attacks.

Other types of attacks can look like valid requests to make payments to third parties, such as payment instructions or invoices. Fraudsters may send emails posing as senior executives either by compromising the senior executives' real email account or setting up a fake one. Often, these emails will be targeted particularly at staff that have the authority to perform the transaction.

Click the heading to learn more. Then click ‘Next’ to continue.
dialog start

Five tips to help avoid email scams

The following tips can be shared with your customers to help them avoid email scams:

  1. Look out for warning signs like obvious grammatical or spelling errors and odd or different formatting.
  2. Always question unusual emails and phone call requests for payments that ignore standard procedures and timeframes.
  3. Have clear policies in place. Make sure requests and payment details are checked and confirmed by validating BSB and Account details with multiple approval steps.
  4. Check changes. Have clear procedures in place to check requests to change established payment details or procedures. Verify the legitimacy by contacting the sender using another communication channel, such as phone.
  5. Think twice. Exercise restraint when publishing employee (including details about employee travel) and company information such as hierarchies and structures on your website or on social media.
Click 'x' to return to the main screen.
Unidentifiable person wearing hood hacking into a laptop
dialog end