A closer look at Self Service…
Self Service offers customers a range of features to manage and control their business activities, and gain valuable industry and economic insights.
Click each heading to learn more. Then click ‘Next’ to continue.
Online statements and requests

With just a few clicks of the mouse a customer can view online statements and balances and lodge paperless service requests, such as:
- Ordering a new card or PIN.
- Changing a card limit (monthly and per transaction).
- Cancelling or reissuing a card.
- Changing cardholder contact details.

Self Service reports

Self Service reports include:
- User Reports: provides user information such as id, last login, access times.
- Role Reports: provides information such as whether permissions are enabled and whether a token is required.
- Account Reports: provides information such as Account Holder Type and Electronic Method of Operation.

Commercial Card Self Service

Allows customers to:
- Track cardholder activity, so they can see what’s being spent on each account as soon as it’s processed.
- Set monthly and transaction limits for each employee or card, which is helpful for managing their expenses budget.

Better Business Insights Report

Gives businesses valuable insights into:
- Their customer base by featuring data on customer demographics, population and the broader Australian economy.
- Upcoming trends in the market, spending patterns and potential changes in their operating environment.
- How their performance compares with companies in similar industries and locations.

Service Delegate

Creating Service Delegates can remove the need to print and sign forms when adding New Accounts or changing the Electronic Account Authority. A customer can nominate any identified token holder to become a Service Delegate.
