Save our
Shores
The Not-For-Profit organisation, ‘Save our Shores’ (SOS), runs many successful nationwide fundraisers and marketing campaigns throughout the year. Let’s take a look at some of their activities to learn more about the way their organisation manages incoming donations.
At the shopping centre
"I’m a bit strapped for cash today. Can I donate online on my next pay day?"

At a Fundraiser
Surfer: "I really love your cause, can I set up a monthly payment from my bank account?"
SOS volunteer: "We can’t offer that facility. What if I set up a time to call you every month?"

Over the phone
Supporter: "Can I make a donation with my credit card?"
SOS volunteer: "Can you wait a minute while I get a pen and collect your details?"

Online
"Not sure about this …Can you ensure that my credit card details remain secure?"

Back at the office
"We struggle to handle the donations we receive over the phone, but as a Not-for-Profit organisation, we can’t justify hiring more staff to handle these calls."
