You want to make sure that you understand Harry’s needs before providing him with any of the details of the products or making a referral.
Use Harry’s responses to your questions to help identify his needs so you can recommend a suitable eCommerce solution.
Click on Harry to ask some questions and then click on each question to see his response.
When we expanded online a few years ago, we paid a web developer to build a website with an off the shelf shopping cart integration. As the online business has grown we outgrew the functionality of our shopping cart. We have decided to build our own shopping cart, but need a payment solution that allows for a seamless checkout experience.
We have invested in a sophisticated inventory management system and whilst this works well for our physical stores, our current online system doesn’t allow us to automate reporting to update the inventory system. As such, much of the inventory management for our online business is done manually by office staff.
I’d like to see the business continue to grow and opening new stores isn’t going to do that. We have a business model that I think can be successful overseas but my current overseas customers complain that having to pay for their shoes in Australian dollars is confusing.
No, they have to enter their details in every time they purchase something. I’m worried about storing their credit card details, as the last thing I want is to be hacked and my customers’ details becoming compromised.