For the purpose of this module, knowledge management refers to how we can best use knowledge to achieve individual and organisational objectives.
Click Play to listen to the audio.
Knowledge management consists of processes for how knowledge is organised, gathered, analysed and exploited.
Lessons are knowledge or understanding gained by experience. The experience may be a good practice or an opportunity for improvement.
Lessons can be derived from any activity such as operations, exercises, training, research and day-to-day work.
Lessons management is a component of knowledge management that seeks to introduce good practice and improvement opportunities for organisational systems and processes through learning of lessons.
Lessons management broadly involves collecting and analysing data and information to develop, implement, validate and share changes intended to improve systems and processes.