Clear Browser Cache Files

Keyboard Shortcut - Firefox, Chrome & IE

The most common way to clear your browser cache is via the keyboard shortcut:

1. Select [Ctrl] + [Shift] + [Del] together which will present the 'Clear All History' Menu
2. Ensure the 'cache' or 'temporary internet files' option is selected and select 'Clear Now' or 'Delete'
3. Restart your browser and try viewing the content again.

If this doesn't solve the issue please refer to the following browser specific options to clear cache files.

Mozilla Firefox:

1. From the History menu, select Clear Recent History
2. From the Time range to clear: drop-down menu, select the desired range
3. Next to "Details", click the down arrow to choose which elements to clear; select cache.

Google Chrome

1. In the top right, click the Chrome 'Menu' button
2. Click 'More Tools' > 'Clear browsing data'
3. In the dialog that appears, select the checkboxes for the types of information that you wish to remove
4. Use the menu at the top to select the amount of data you want to deleteor select 'beginning of time' to delete everything
5. Click 'Clear browsing data'.

Internet Explorer

1. Select 'Tools' (via the Gear Icon) > Safety > 'Delete browsing history'
2. Make sure to uncheck 'Preserve Favorites website data' and check both 'Temporary Internet Files' and then click Delete.

Apple Safari

Depending on your version of Safari there will be a few ways to clear your cache.

1. The first is to select the 'Safari' menu and then select 'Clear Cache'. If you do not have this option please try the next steps
2. Click Safari in the upper left hand side of your screen. In the menu that appears, click 'Preferences'
3. In the window that appears, click the 'Privacy tab'. Click the button 'Remove All Website Data'
4. Click 'Remove Now' in the pop up window that appears.

Android

1. Select 'Tools' (three dots icon) > 'Settings' > 'Privacy' > 'Delete personal Data'
2. Check 'Cache and Cookies' and 'Site data'.